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Account

Pay & Ship

After-sale Service

Member Center

Self-service Tool

User Notes

Agent shopping

• What’s BBJTao agent shopping?
• Steps of Agent shopping
• Agent Shopping Fee
• Checking Service
• Delivery Notice
• Order status

Self-shopping

• What’s BBJTao self- shopping?
• Steps of self -shopping
• Self-Shopping Fee
• Why I need to fill the tracking number after seller ship?
• How to get tracking number after seller ship ?
• Checking Service
• Delivery Notice
• Order status

Mall

Transport

• What’s Transfer?
• Steps of Transfer
• Agent shopping, MALL, Self-shopping, Transfer parcel together ship
• Service rule
• Service Fee

Registration

• How to register?

Safe setting

• What should I do if I forget my password?
• How to change my password ?
• How to change my e-mail address ?

Shipping address

• How to get BBJ warehouse address?
• How to add new shipping address ?
• How to manage my address book ?

Payment Methods

• Payment Methods

Shipping Methods

• Shipping Methods

Mail limits

• Why some items need to be sent separately?
• Small liquid items mix ship in parcel?
• Big Commodity limit

Customs Tax

• Customs Tax

Receipt Notice

• BBJTao give tracking number , but can’t track information ?
• If online shows back package?
• What’s meaning of “未妥投”?
• How to do if problem with your parcel ?
• How do I return an item ?

Parcel claims

• How I make parcel claim?
• What’s compensation if parcel lost?
• Disclaimer

Refund Policy

• How do I send refund request?

Contact Us

• Customer Service
• Complaints and Suggestions

Member Grade

• How to be VIP ?
• What VIP’s privileges?

Member Points

• Get rewards points
• Use Rewards points
• Rewards Points Valid Date

Points Rule

Cost Calculator

• Cost Calculator

Size conversion

• Size reference

Parcel tracking

• Tracking website
• Why I can’t track my parcel?
• Why status stuck “Dispatch” for long time?
• What should I do if long time no get my parcel?
• When confirm deadline?

Exchange rate

• What’s BBJTao exchange rate?

Terms of Service

• Terms of Service

Insurance policy

• Insurance Cost
• What 's insurance for?

Products storage

• Products Storage

Service Hotline
18817650095

( 9:30-18:00 Mo-Su )
Service E-mail: wu.himi@gmail.com
Beijing Time:2021/7/31 19:03:40